faqs

What do I do if I’m subscribed and I’m going away?
You can put your subscription on hold by going to the “My Account” page. When you get back you can resume your subscription. 

What if I don’t like something included in the box?  
You choose what goes into your box from the available produce. So make sure you choose vegetables you like.

Is there an estimated delivery time? What if I’m not home when you deliver?
We deliver on Tuesdays in Bendigo and depending on the number of deliveries we have determines the timing for your delivery. If you aren’t going to be home it is a good idea to have a cool shaded place available for us to leave your Kitchen Garden Box. Please make a note in the delivery instructions to let us know where to leave it. We don’t want to leave your food in a place where it could be spoiled.

Can you deliver to a work address rather than a home address?
Yes, we can deliver to your workplace, just tell us your preferred delivery address and any additional delivery instructions. 

What covid 19 measures do you have in place?
We take your safety seriously at Sugarloaf Ridge Farm and follow strict food safety and hygiene protocols to ensure we reduce the risk to our customers and staff as much as possible. We operate using a COVID safe plan, which includes procedures for workers hygiene and physical distancing, contactless delivery, regular cleaning and record keeping. 

Haven’t found the answer you’re looking for?

Get in touch with us directly – we’d be more than happy to hear from you.