Terms and Conditions

SUBSCRIPTION SERVICES

When you place an Order for a Subscription product you enter into an agreement to receive the product over an indefinite period. You will be charged for the initial transaction on this site and weekly (automatically) thereafter.

You can cancel your subscription at any time.

Pause Conditions

You are eligible to pause or suspend your subscription without penalty and then reactivate your subscription when required. Manage your subscription via the “my account” tab.

PAYMENT

Payment for all Products and Services must be by credit or debit card, or bank transfer (by request).

Orders will be charged to your nominated payment method.

It is your responsibility to ensure your accepted payment method details are valid. 

Storage of Collected Information

Sugarloaf Ridge Farm does not collect or store payment information. All payment information is collected and stored by the applicable third-party in order to be processed as required. We never permanently store complete debit/credit card details.

All online debit/credit card transactions performed on this site are through secured payment gateways. We currently use the Square payment gateway for our online payment transactions.

Complete debit/credit card details cannot be viewed by Sugarloaf Ridge Farm or any outside party.

DELIVERY

  • You must live in our delivery area to order. See map delivery area map.
  • Please take care when specifying your delivery address as refunds cannot be given if you enter an address incorrectly.
  • Delivery windows vary by location. If you will not be home please make an alternative arrangement and leave specific delivery instructions on the order form for our drivers to follow.
  • Ownership of the products will transfer to you once we have delivered in accordance with your delivery instructions.
  • We cannot commit to a smaller delivery window. We will do our best to accommodate, but cannot guarantee special requests.
  • If a re-delivery is required at an alternative time through no fault of Sugarloaf Ridge Farm an additional fee of $15 may be charged.